Support
The Federal Contracts Training Center is committed to providing competitive excellence in its professional education experience, across all aspects of service, content, and instruction, in order to best serve the needs of its clients. If at any time you require personal assistance or support using this web site, registering for a seminar, or requesting more information about the FCTC, please contact one of our service representatives using any of the following means.
By Email
Send your email inquiries to matt.weston@wolterskluwer.com
By Phone
Call us at (888) 300-8201 Monday-Friday, 9am-5pm EST
By Fax
Fax your support concerns to (888) 300-8201
By Mail
Written support concerns can be addressed to:
Federal Contracts Training Center
2700 Lake Cook Road
Riverwoods, IL 60015
Accreditation Information
NCMA Education Partner - The Federal Contracts Training Center has been approved by the National Contract Management Association (NCMA) as an education partner. This formal partnership is intended to increase the depth and breadth of learning opportunities for their members, and our seminars are designed to meet the requirements the NCMA's certification programs. For more information, call (800) 344-8096 or visit www.ncmahq.org.
CPE Accreditation - CCH is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org.
Complaint Resolution Policy
It is the goal of the FCTC to ensure 100% satisfaction with your seminar experience. If you believe that the seminar you attended did not meet or exceed the expectations of being relevant, well delivered, and professionally valuable, then please contact us in writing with your concerns at the address below. Every reasonable effort will be made to resolve the issue in a timely manner.
Federal Contracts Training Center
2700 Lake Cook Road
Riverwoods, IL 60015
Public Training Seminar Cancellation Policy
In the case that you cannot attend a seminar, FCTC permits attendee substitutions at any time prior to the start date of the seminar. We remind all participants to properly complete all Master’s Certification, CPE, and CLE credit documentation upon attending each seminar, including the post-seminar evaluation.
In case of cancellation
• If seminar registration is canceled or otherwise changed two weeks or more prior to the start date of the seminar, then FCTC will refund any tuition paid or apply it to a different seminar of the participant’s choice.
• If seminar registration is canceled or otherwise changed less than two weeks prior to the start date of the seminar, then FCTC will not refund any tuition paid; however, any tuition paid can be applied to a different seminar of the participant’s choice as long as he or she contacts FCTC prior to the start date of the seminar.
• The Federal Contracts Training Center reserves the right to cancel any seminar due to unavoidable circumstances, including an insufficient number of registrants. In the event that a seminar must be cancelled by the seminar provider, the registrant will be notified at least two weeks prior to the seminar date when possible, and his or her payment will be refunded. Seminar provider is not responsible for losses due to cancellation, including losses on advanced purchase of airfare. In all circumstances, seminar provider's liability shall be limited to fees received.
• We strongly recommend that attendees traveling by air to attend a seminar purchase only refundable tickets.
• Seminar agenda and assigned instructors are subject to change.